Terms of Service
Last Updated: January 1, 2026
These Terms of Service ("Terms") govern your access to and use of CrashTrak software, mobile applications, web applications, and related services (collectively, "Services") provided by CrashTrak, Inc. ("Company", "we", "us", or "our"). By accessing or using the Services, you agree to be bound by these Terms.
1. Permitted Use
You may use the Services solely for lawful purposes in connection with documenting vehicular incidents, managing fleet safety data, and related commercial transportation activities. The Services are intended for use by professional drivers, fleet administrators, and authorized commercial vehicle operators.
2. Prohibited Use
You may not:
- Scrape, copy, or reproduce any portion of the Services for competitive intelligence or to build competing products
- Use crash report data for purposes other than your own incident documentation and fleet safety management
- Share access credentials or allow unauthorized third parties to access your account
- Reverse engineer, decompile, or disassemble any component of the Services
- Use the Services to transmit malware, spam, or unlawful content
- Circumvent any rate limiting, access controls, or security mechanisms
3. Account Termination
We reserve the right to suspend or terminate your account immediately and without prior notice if you violate these Terms, engage in fraudulent activity, or if your continued use poses a risk to other users or the platform. Upon termination, your license to use the Services ceases immediately. You may request an export of your report data within 30 days of termination.
4. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
5. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Travis County, Texas.
6. Mandatory Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Austin, Texas. The arbitrator's decision shall be final and binding.
7. Class Action Waiver
YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND THE COMPANY INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW, YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.
8. Force Majeure
The Company shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including without limitation acts of God, natural disasters, pandemics, government actions, cyberattacks, or failures of third-party infrastructure providers.
Privacy Policy
Effective Date: January 1, 2026. This Privacy Policy is GDPR and CCPA compliant.
1. Data We Collect
- Account Information: Name, email address, company name, role
- GPS Location Data: Coordinates captured at the time of incident only — not continuous tracking
- Incident Report Data: Photos, audio recordings, damage diagrams, witness information, police data, and all other fields in submitted reports
- Device Information: Device type, OS version, app version, unique device identifier
- Usage Data: Feature interactions, error logs (no sensitive content logged)
2. How We Use Your Data
- To operate and maintain the Services
- To generate incident documentation reports on your behalf
- To sync reports with your fleet admin portal
- To provide customer support
- To send transactional communications (report confirmations, billing invoices)
- To improve the Services through aggregated, anonymized analytics
3. Third-Party Services
- Firebase / Google Cloud: Authentication, Firestore database, Cloud Storage, Cloud Functions — data processed in US-Central by Google LLC
- Cloudflare: CDN, WAF, and DDoS protection — Cloudflare Inc. processes request metadata
- Vercel: Marketing site hosting — Vercel Inc. processes server-side request logs
4. Data Retention
- Incident reports: 7 years minimum, in compliance with FMCSA 49 CFR Part 390 transportation record-keeping requirements
- Account data: Retained while your account is active, plus 30 days after cancellation
- Audio recordings: Retained with reports for the 7-year period
- Server access logs: 90 days
5. Your Rights
Under GDPR and CCPA, you have the right to access, correct, export, or delete your personal data. To exercise these rights, email privacy@crashtrak.com. We will respond within 30 days. Note: deletion of incident report data may not be possible during the 7-year retention period required by law.
To close your CrashTrak login and delete your account credentials (including the flow required by app stores), follow Account deletion below.
6. Contact
Privacy inquiries: privacy@crashtrak.com
Account deletion (CrashTrak)
Use the steps below to request deletion of your CrashTrak account and understand what we remove, what we may keep, and how long it takes.
How to request account deletion
- Send an email from the address registered on your CrashTrak account to privacy@crashtrak.com with subject line CrashTrak account deletion request.
- Include your full name, the email address on the account, and (if applicable) your fleet or company name so we can verify ownership.
- We will confirm receipt and may ask for additional verification before processing.
What we delete
- Your Firebase Authentication login and your CrashTrak profile (name, role, preferences) after verification, subject to legal holds.
- Associated non-regulated account metadata within a reasonable period after account closure, unless a longer retention is required by law or contract.
What may be kept (and why)
- Submitted incident reports may be retained for up to seven (7) years where required for transportation and safety record-keeping (e.g. FMCSA-related obligations). Where the law allows and you have no ongoing legal or insurance need, we will work with you on minimization or redaction consistent with our Privacy Policy.
- Billing and audit records may be retained as required for tax, accounting, and fraud prevention.
- Aggregated or de-identified analytics that do not identify you may be retained.
Timing
We aim to respond within 30 days of a verified request, consistent with our Privacy Policy. Some steps (for example, enterprise-managed accounts) may require coordination with your fleet administrator.
Other data rights
For access, correction, or export of personal data without closing your account, use the same contact: privacy@crashtrak.com. See also our Privacy Policy.
Direct link for app listings: https://www.crashtrak.com/legal/account-deletion
End User License Agreement (EULA)
Effective Date: January 1, 2026
This End User License Agreement ("EULA") is a legal agreement between you ("End User") and CrashTrak, Inc. governing your use of the CrashTrak mobile and web applications ("App").
1. License Grant
Subject to your compliance with this EULA and the Terms of Service, CrashTrak grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App on devices you own or control solely for your personal or internal business purposes.
2. Intellectual Property
The App and all its content, features, and functionality — including source code, algorithms, UI design, database schemas, and generated PDF templates — are and remain the exclusive property of CrashTrak, Inc. and are protected by United States and international copyright, trademark, patent, and trade secret laws.
3. Restrictions
- You may not sell, rent, lease, sublicense, or distribute the App
- You may not modify, adapt, translate, or create derivative works from the App
- You may not remove any proprietary notices, labels, or marks on the App
- You may not use the App on more devices than your license permits
4. Termination
This license is effective until terminated. Your rights under this EULA terminate automatically upon any breach. Upon termination, you must cease all use of the App and delete all copies.
Acceptable Use Policy
Effective Date: January 1, 2026
Permitted Activities
- Documenting commercial vehicle incidents you are directly involved in
- Managing incident reports for your fleet organization
- Sharing reports with your own legal counsel, insurance carrier, or law enforcement
- Accessing the portal with your assigned credentials
Prohibited Activities
- Submitting false, fraudulent, or fabricated incident reports
- Using the platform to harass, defame, or harm third parties
- Uploading content that infringes third-party intellectual property rights
- Attempting to gain unauthorized access to other users' reports or accounts
- Using automated tools to scrape, bulk-download, or systematically extract report data
- Sharing your account credentials with unauthorized individuals
- Using the Services in violation of any applicable transportation or commercial vehicle law
Enforcement
Violations may result in immediate account suspension, permanent ban, and referral to law enforcement. We reserve the right to preserve and disclose content when required by law or to protect the safety of any person.
Data Processing Agreement (DPA)
Effective Date: January 1, 2026. This DPA supplements the Terms of Service for enterprise clients subject to GDPR Article 28.
1. Roles
The enterprise client ("Controller") instructs CrashTrak, Inc. ("Processor") to process personal data on its behalf for the purposes described in the Terms of Service.
2. Processing Instructions
The Processor shall process personal data only on documented instructions from the Controller, including with regard to transfers of personal data to a third country unless required to do so by applicable law.
3. Confidentiality
The Processor shall ensure that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
4. Security
The Processor implements appropriate technical and organizational measures including AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, audit logging, and regular security assessments.
5. Sub-Processors
The Processor uses the following approved sub-processors:
- Google LLC (Firebase / Google Cloud Platform) — Authentication, database, storage, and compute
- Cloudflare, Inc. — Network security and content delivery
- Vercel, Inc. — Marketing site hosting
6. Data Subject Rights
The Processor shall assist the Controller in fulfilling its obligations to respond to requests from data subjects exercising their rights under GDPR Chapter III within the applicable timeframes.
7. Data Breach Notification
The Processor shall notify the Controller without undue delay (and no later than 72 hours) after becoming aware of a personal data breach affecting Controller data, per GDPR Article 33.
8. Contact for DPA Requests
Enterprise clients requiring a signed DPA: legal@crashtrak.com
Security Policy
Effective Date: January 1, 2026
Encryption
- All data at rest is encrypted using AES-256 via Google Cloud Storage and Firestore encryption
- All data in transit is protected by TLS 1.3 with HSTS (max-age 2 years) enforced on all endpoints
Access Controls
- Role-based access control: Drivers access only their own reports; Fleet Admins access only their client organization's reports; Platform Owners access the full platform
- Firebase Security Rules enforce access control at the database level — not just at the application layer
- All authentication uses Firebase Auth with industry-standard OAuth 2.0 and optional multi-factor authentication
Audit Logging
All administrative actions in the portal are written to an immutable audit log. Logs are retained for 2 years.
Incident Response
In the event of a security incident affecting personal data, we will notify affected users and relevant supervisory authorities within 72 hours of discovery, per GDPR Article 33.
Vulnerability Disclosure
To report a security vulnerability, email security@crashtrak.com. We aim to acknowledge reports within 48 hours.
SOC 2
CrashTrak is working toward SOC 2 Type II certification. Enterprise customers can request our current security posture documentation.
Third-party trademarks
Android is a trademark of Google LLC. Where the CrashTrak marketing site shows the Android robot, it is used in accordance with Google's Android brand guidelines for marketing communications. Mac, iPhone, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. Chrome is a trademark of Google LLC. Microsoft, Windows, Microsoft Edge, and the four-square device mark are trademarks of the Microsoft group of companies. SVG paths for Apple, Safari, Chrome, Android, and iOS on the Portal page come from the Simple Icons project (CC0 1.0). CrashTrak is not endorsed by or affiliated with Apple Inc., Google LLC, or Microsoft Corporation.
Other product names, logos, and brands appearing on this site may be trademarks of their respective owners. References to third-party marks are for identification only.
DMCA Policy
Effective Date: January 1, 2026
CrashTrak respects the intellectual property rights of others and expects users to do the same. In accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512), we will respond to valid notices of claimed copyright infringement.
Designated Agent
DMCA Agent: CrashTrak, Inc.
Email: dmca@crashtrak.com
Takedown Notice Requirements
A valid DMCA takedown notice must include:
- Your physical or electronic signature
- Identification of the copyrighted work claimed to be infringed
- Identification of the allegedly infringing material with sufficient detail for us to locate it
- Your contact information (address, phone, email)
- A statement that you have a good faith belief that the use is not authorized
- A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on behalf of the owner
Counter-Notice
If you believe material was removed in error, you may send a counter-notice to dmca@crashtrak.com with your signature, identification of the removed material, a statement under penalty of perjury that removal was a mistake, and consent to jurisdiction of the federal district court for your location.